Analisis Tingkat Kepuasan Anggota Terhadap Pelayanan pada Koperasi Serba Usaha Bintang Muda 88

his research aims to examine and evaluate
the level of member satisfaction with services at the
Bintang Muda 88 cooperative enterprises. The need
for further development in member satisfaction
towards services at Bintang Muda 88 cooperative
enterprises serves as the basis for the author's
research. This study utilized a quantitative descriptive
research method. The research was conducted at
Bintang Muda 88 Cooperative Enterprises located in
the Se’pon sub-district, Lapandan Village, Makale
District, Tana Toraja Regency, South Sulawesi
Province. Data collection was carried out using a
questionnaire method among members of Bintang
Muda 88 Cooperative Enterprises who were applying
for credit from January to May 2024 at the Makale
branch office. The research findings indicate that
based on the survey measurement results of member
satisfaction with services at Bintang Muda 88
Cooperative Enterprises at the Makale branch office,
the category is deemed good, with a weighted average
score of 3.16 or IKM conversion of 78.20

Keywords: Satisfaction
Level, Members, Services